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1. Loyal for life. How to take unhappy customers from. Hell to heaven in 60 seconds or less

by Tschohl, John [autor].

Publisher: Minnesota (EE. UU.): Best Sellers Publishing, 2005Availability: Items available for loan: Biblioteca General [Call number: 361 TSCl] (1).

2. Sentimientos. La excelencia en el servicio a clientes

by Tschohl, John [autor].

Publisher: Minesota (Estados Unidos): Service Quality Institute, 2000Availability: Items available for loan: Biblioteca General [Call number: 361 TSCs] (9).

3. Conexiones. La práctica de la excelencia, el camino al éxito

by Tschohl, John [autor] | Hovland, Michael [autor].

Edition: Tercera ediciónPublisher: Minnesota, Service Quality Institute, 1993Availability: Items available for loan: Biblioteca General [Call number: 658.4092 TSCp] (1).

4. Cosechando. Gane más dinero consiga ese ascenso enamórese de su trabajo

by Tschohl, John [autor].

Publisher: Monterrey (México): Ediciones Castillo, 1997Availability: Items available for loan: Biblioteca General [Call number: 361 TSCc] (1).

5. E-service. Speed, technology and price built around service

by Tschohl, John [autor] | Stavig, Vicky [ilustrator ].

Publisher: Minnesota (EE. UU.): Best Sellers Publishing, 2001Availability: Items available for loan: Biblioteca General [Call number: 338.8 TSCe] (1).

6. Servicio al cliente. El arma secreta de la empresa que alcanzan la excelencia

by Tschohl, John [autor].

Edition: Tercera ediciónPublisher: México D. F. (México): Pax México, 2001Availability: Items available for loan: Biblioteca General [Call number: 361 TSCs] (1).

7. Leal de por vida

by Tschohl, John [autor].

Publisher: Minesota (Estados Unidos): Service Quality Institute, 2006Availability: Items available for loan: Biblioteca General [Call number: 361 TSCl] (5).

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