Biblioteca UPSE

Catálogo digital

Normal view MARC view ISBD view

Loyal for life. How to take unhappy customers from. Hell to heaven in 60 seconds or less

By: Tschohl, John [autor].
Publisher: Minnesota (EE. UU.): Best Sellers Publishing, 2005Description: 111 páginas.Content type: text Media type: no mediado Carrier type: volumenISBN: 9780963626882.Subject(s): SERVICIO | CALIDAD DE LOS PRODUCTOS | SERVICIO AL CLIENTE | Administración - Educación comercial y administraciónDDC classification: 361
Contents:
What is service recovery.-- From hell to heaven.-- Service strategy.-- Word-of-mouth advertising.-- Training is critical.-- Empowerment.-- Kiss restrictive policies goodbye.-- Moving heavn and earth.-- Is the customer always rigth.-- Service recovery examples
Tags from this library: No tags from this library for this title. Log in to add tags.
    average rating: 0.0 (0 votes)
Item type Current location Collection Call number Status Date due
Libros Libros Biblioteca General
Fac de Ciencias Administrativas - Carrera de Administración de Empresas 361 TSCl (Browse shelf) Available

Incluye tablas, cuadros

What is service recovery.-- From hell to heaven.-- Service strategy.-- Word-of-mouth advertising.-- Training is critical.-- Empowerment.-- Kiss restrictive policies goodbye.-- Moving heavn and earth.-- Is the customer always rigth.-- Service recovery examples

There are no comments for this item.

Log in to your account to post a comment.
Universidad Estatal de la Península de Santa Elena
Sede Central Tel: (04) 2-781732 / 2-781738
Fax:2-781738
Vía La Libertad Santa Elena Km 1 1/2 - Provincia de Santa Elena Ecuador Tel: +593-4-27181738 extensión 136
Contacto Email: biblioteca@upse.edu.ec

Powered by Koha