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Tschohl, John,

Loyal for life. How to take unhappy customers from. Hell to heaven in 60 seconds or less - Minnesota (EE. UU.): Best Sellers Publishing, 2005 - 111 páginas

Incluye tablas, cuadros

What is service recovery.-- From hell to heaven.-- Service strategy.-- Word-of-mouth advertising.-- Training is critical.-- Empowerment.-- Kiss restrictive policies goodbye.-- Moving heavn and earth.-- Is the customer always rigth.-- Service recovery examples

ISBN: 9780963626882

Subjects--Topical Terms:
SERVICIO
CALIDAD DE LOS PRODUCTOS
SERVICIO AL CLIENTE

Dewey Class. No.: 361 / TSCl