TY  - BOOK
AU  - Tschohl,John
AU  - Stavig, Vicky
TI  - E-service. Speed, technology and price built around service
SN  - 9780963626868
U1  - 338.8 
PY  - 2001///
CY  - Minnesota (EE. UU.): 
PB  - Best Sellers Publishing
KW  - COMERCIO EXTERIOR
KW  - SERVICIO AL CLIENTE
N1  - Incluye index
ER  -