TY  - BOOK
AU  - Tschohl,John
TI  - The customer is boss. A practical guide for getting what you paid for and more
SN  - 9780963626806
U1  - 420.1 
PY  - 1993///
CY  - Minnesota (EE. UU.)
PB  - Best Sellers Publishing
KW  - INGLES COMERCIAL
KW  - INGLES
N1  - Incluye
ER  -