Loyal for life. How to take unhappy customers from. Hell to heaven in 60 seconds or less
- Minnesota (EE. UU.): Best Sellers Publishing, 2005
- 111 páginas
Incluye tablas, cuadros
What is service recovery.-- From hell to heaven.-- Service strategy.-- Word-of-mouth advertising.-- Training is critical.-- Empowerment.-- Kiss restrictive policies goodbye.-- Moving heavn and earth.-- Is the customer always rigth.-- Service recovery examples
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SERVICIO CALIDAD DE LOS PRODUCTOS SERVICIO AL CLIENTE