TY  - BOOK
AU  - Comfort,Jeremy
TI  - Oxford business english skills effective. Telephoning
SN  - 9780194570930
U1  - 428 
PY  - 2000///
CY  - New York (Estados Unidos)
PB  - Cambridge University Press
KW  - INGLES
KW  - INGLES BASICO
N1  - Incluye índice general, figuras; First contacts.-- The right person.-- An unexpected call.-- What´s the message.-- Handling information.-- Communication breakdown.-- Making plans.-- Solving problems.-- Handling complaints.-- Closing a call
ER  -